Pickup order + queueing system for multilevel marketing distribution

Nu Skin Indonesia manages a large distributor network with order pickup at warehouse + service centers. Long physical queues, manual complaint tracking, warehouse staff overwhelmed handling multiple distributor walk-ins without queueing system. Customer + service experience inconsistent.

Capital Commerce developed a trio of mobile apps (Service app for staff, Customer app for distributors, Pickup app for warehouse), integrated to ERP for inventory + order tracking. Queue management system with digital ticket printing for physical walk-ins. Real-time complaint routing to relevant staff.

Delivery tracking + complaint management deployed. Physical queues dropped as distributors schedule pickup via app. Warehouse + service staff productivity up as orders pre-staged before distributor arrival. Customer experience consistent across service centers.