Pickup order + queueing system untuk distribusi MLM multilevel marketing

Nu Skin Indonesia mengelola jaringan distributor besar dengan order pickup di warehouse + service center. Antrian fisik panjang, complaint tracking manual, warehouse staff kewalahan handle multiple distributor walk-in tanpa system queueing. Customer + service experience inconsistent.

Capital Commerce develop trio mobile apps (Service app untuk staff, Customer app untuk distributor, Pickup app untuk warehouse), integrated ke ERP untuk inventory + order tracking. Queue management system dengan digital ticket printing untuk fisik walk-in. Real-time complaint routing ke staff yang relevan.

Delivery tracking + complaint management deployed. Antrian fisik turun karena distributor schedule pickup via app. Warehouse + service staff productivity naik karena order pre-staged sebelum distributor arrive. Customer experience consistent across service center.